A review of factors influencing user satisfaction in information retrieval

This paper investigates factors influencing user satisfaction in information retrieval. It is evident from this study that user satisfaction is a subjective variable which can be influenced by several factors such as system effectiveness, user effectiveness, user effort and user characteristics and expectations. Therefore, information retrieval evaluators should consider all these factors in obtaining user satisfaction and in using it as a criterion of system effectiveness. Previous studies have conflicting conclusion on the relationship between user satisfaction and system effectiveness, this study has substantiated this relationship and supports using user satisfaction as a criterion of system effectiveness.